It is essential to use media that works behind the scenes, reaching and influencing members of the DMU who have not been identified, and cannot be reached.
What Buddy the Elf has to Say About Culture-Revealing Work Environments
When It Comes to Customer Service, Don’t Be a Norma
By Jeremy McGovern, Executive Editor/Publisher From the April 2019 Lessiter Link newsletter A problem many businesses face today is the view employees have that customer service exists as a separate department, failing to see their own vital roles in providing service. Sometimes those issues don't reside with the employee, but with the culture that the…
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