Tag Archives: company culture

What Buddy the Elf has to Say About Culture-Revealing Work Environments

By Mike Lessiter, PresidentLessiter Media | mlessiter@lessitermedia.com | 262-777-2403 Recent travels to see Lessiter Media customers have opened my eyes to the workplace accoutrements companies are investing in. I saw a replacement parts warehouse whose front lobby spaces rivaled that of some advertising agencies ... A feed company’s offices and conference room that oozed a…

When It Comes to Customer Service, Don’t Be a Norma

By Jeremy McGovern, Executive Editor/Publisher From the April 2019 Lessiter Link newsletter A problem many businesses face today is the view employees have that customer service exists as a separate department, failing to see their own vital roles in providing service. Sometimes those issues don't reside with the employee, but with the culture that the…