By Audrey Woods
Administrative Assistant, Lessiter Media
awoods@lessitermedia.com
262-782-4480
Most tasks in the workplace have a set of instructions to guide how they are completed — a playbook if you will. You likely follow this playbook to aid in the completion of compiling daily reports, following best practices when sending an email, planning an event, and much more.
For many employees though, answering the phone or interacting with a customer face-to-face can feel daunting, as they have no specific set of instructions to guide those interactions. Knowing the 7 Principles of Customer Service can help alleviate some of the stress of unpredictable customer interactions, as they set a playbook for any employee to follow in any customer service circumstance.
The 7 Principles of Customer Service are a generally accepted set of rules for customer service interactions that can assist any employee, in any position, with successful customer-facing interactions.
I've compiled a quick guide on these principles that can be shared with your staff to assist with any form of outbound or inbound communications with your audience.
